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IDR – Work Notes and Additional Comments Not Replicating

Paulo Machado
Kilo Sage

Hi folks,

I have an IDR running from QA to Dev in one direction.
Incidents are being created normally and some fields are updating, but when I add a new comment, that information is not being duplicated.

In both instances, the "Comments and Work Notes" option is selected


Producer:

PauloMachado_0-1758138085626.png
Consumer:

PauloMachado_1-1758138160807.png


Does anyone have an idea of what could be happening? Or is there another configuration I should check?

 

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