IDR – Work Notes and Additional Comments Not Replicating
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2 hours ago
Hi folks,
I have an IDR running from QA to Dev in one direction.
Incidents are being created normally and some fields are updating, but when I add a new comment, that information is not being duplicated.
In both instances, the "Comments and Work Notes" option is selected
Producer:
Consumer:
Does anyone have an idea of what could be happening? Or is there another configuration I should check?
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