If a Case is closed or resolved, set all connected Incidents that are not resolved to resolved

[ServiceLater1]

Hi there,

I am trying to achieve the following and unsure how to go about it:

If a Case is closed or resolved, I want all connected Incidents that are not already resolved or closed to be set to state resolved.

What's the best way to achieve this?

[Aman Kumar S]

Use After business rule for closing related records

[ServiceLater1]

Thanks, are there any examples you could point me to?

[Aman Kumar S · Accepted solution]

Hey

Create an after Update Business rule.

Here it is shown for problem, similarly you can do for your case table.

Below Code snippet should help:

(function executeRule(current, previous /*null when async*/) {

      var gr = new GlideRecord('incident');
      gr.addActiveQuery(); //Cross check only active incidents
      gr.addQuery('problem_id', current.sys_id);
      gr.query();
      while(gr.next()){

              gr.state = '6';
              gr.close_code = 'Solved (Work Around)';
              gr.close_notes = 'The incident is Resolved as the Related Problem is Closed/Resolved';
              gr.update();
      }
      gs.addInfoMessage('The Incident'+ gr.number+' is Resolved');

})(current, previous);