If attachment is added to RITM then email should trigger to the all the active sctasks "assigned to"

[amita2]

i want a servicenow use case built where - if attachment is added to RITM then email should trigger to the corresponding active sctask assigned to member, how can I achieve this using event, BR, notification step. In the notification how can i add the (dynamic scenario to send to assigned to ) . Any other suggestion is highly appreciated here.

[Ankur Bawiskar · Accepted solution]

@amita2 

you can use flow for this with no scripting and no BR, event, notification etc

Something like this

I attached the gif as well to the comment

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[amita2]

will definitely try this and give it a go, thanks a ton.

[Ankur Bawiskar]

@amita2 

Sure do keep posted.

If my approach works then please close the thread by marking appropriate response as correct so that it benefits future readers.

[Mark Manders]

NowLearning has great courses on ServiceNow basics. Not only are you asking us to do your job for you, but you are also telling us how (which is not the best way to do it, by the way). What is your use case? What did you already try? Where are you stuck?