If attachment is added to RITM then email should trigger to the all the active sctasks "assigned to"

amita2
Tera Contributor

i want a servicenow use case built where - if attachment is added to RITM then email should trigger to the corresponding active sctask assigned to member, how can I achieve this using event, BR, notification step. In the notification how can i add the (dynamic scenario to send to assigned to ) . Any other suggestion is highly appreciated here.

2 REPLIES 2

Ankur Bawiskar
Tera Patron

@amita2 

you can use flow for this with no scripting and no BR, event, notification etc

Something like this

I attached the gif as well to the comment

send email to catalog task when file added to RITM.gif

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Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Mark Manders
Giga Patron

NowLearning has great courses on ServiceNow basics. Not only are you asking us to do your job for you, but you are also telling us how (which is not the best way to do it, by the way). What is your use case? What did you already try? Where are you stuck?


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark