If I am selecting any date before 8 august 2023 it is showing no records found.

Vicky7
Kilo Contributor

If I am selecting any date before 8 august 2023 it is showing no records found.Screenshot 2024-02-07 at 7.07.48 PM.png

2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Vicky7 

 

Similar thread

 

https://www.servicenow.com/community/developer-forum/performance-analytics/m-p/2818747/emcs_t/S2h8ZW...

 

According to the historical data collection job you have ran, where you have tried to capture data prior to the 7th of august 2023, have you then looked in the logs of the data collection? If there are some warnings like this "Snapshot within this range is older than the maximum age, based on the indicator frequency and snapshot periods":

 

This is caused by: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0746184

LearnNGrowAtul_0-1707317619859.png

 

Where if you look in the sys_propeties.list and search as mentioned above, you will see:

LearnNGrowAtul_1-1707317619860.png

 

 

 

Credit @AndersBGS 

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Dr. Atul G. - Learn N Grow Together
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Hi @Dr Atul G- LNG  and @Vicky7 ,

 

Thanks for the credit @Dr Atul G- LNG - @Vicky7 , if you experience any issues with above, please feel free to reach out.

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/