If Null or True/False is set for the MRVS of the catalog item, javascript does not work correctly.

Toyoki Dejima
Giga Contributor

‎10-25-2023 03:10 AM

In a catalog item, if you set a null value for an MRVS item or set True/False for a CheckBox type MRVS item, the javascript for another MRVS item (Type: Reference) that uses a reference qualifier does not work correctly.

 

(Null) There is no problem if it is an empty string.
(True/False) There is no problem in the case of string type ("True" / "False").

(MRVS item) There is no problem if it is a catalog item variable.

 

Is this a specification of ServiceNow?

 

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Ankur Bawiskar
Tera Patron
Tera Patron

‎10-25-2023 03:15 AM

@Toyoki Dejima 

please share some more details along with screenshots

where are you applying ref qualifier? is it on variable within MRVS or outside MRVS?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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