Im n't able to see this comment "Incident INC0012914 has been associated with the Case in CSM Portal

Srinivasu2
Tera Contributor

‎03-20-2024 12:21 AM

Hi Community,

 

I am not able to see this comment "Incident INC0012914 has been associated with the Case" in CSM Portal after raised the case

 

Actually i have written BR for auto create incident from CSM Portal but i am not able see above comment csm portal after raised the case for who are having sn_customerservice.customer or sn_customerservice.customer.admin roles 

 

I have a admin access so i can see but those are having above they cann't see abouve comment

 

the below screenshot of admin user

Srinivasu2_0-1710919206958.png

 

the below screenshot for above customer roles

Srinivasu2_1-1710919271985.png

 

 

Thanks,

Srinivasu

 

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Musab Rasheed
Tera Sage
Tera Sage

‎03-20-2024 12:38 AM

Hello,

Check for ACLs or check if any role is added to that particular Service Portal page.

Please hit like and mark my response as correct if that helps
Regards,
Musab
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