Image not showing up on Service Portal

[MWright1]

I uploaded the image I needed.

Then added it to the widget:

Image does not show up.  I know it's not the issue of the widget because if I change the image to another one, it works.

I tried to call the image:

https://<myinstance.com>//mpicon2023.jpg

This is what I got:

Sorry, an error occurred or this page isn't available.

Please advise what I am missing.

Thanks.

[Mohith Devatte]

@MWright1 try deleting the db image record and then re create it and then copy the new src and try 

[MWright1]

Hi @Mohith Devatte I did that a couple of times, none worked.

[MWright1 · Accepted solution]

I contacted ServiceNow.  They patched our system and this is now working.  Thank you for trying.

[Nishant13]

Hello,

Could you please eloborate what was the issue over there and what patch fix servicenow have provided .

Prompt response will be more helpful as we are also having same kind of issue .

Thanks,

Nishnat

[MWright1]

Hi Nishnat,

I believe it was Tokyo Patch 9 Hot Fix 2b.  I couldn't be certain.  Whatever they patched that weekend worked for us.  It was inadvertent.  They didn't patch our system because of this issue but it certainly fixed it.  

Thanks,

M