Image Not Visible in Email Client Template After Moving to Test Environment

ShreyaN50200787
Tera Contributor

‎07-30-2025 10:57 PM

Hi Community,

I'm facing an issue related to image visibility in the Email Client Template after moving configurations from Dev to Test environment.

Scenario:

  • In the Dev instance, I created an image record and uploaded an image.

  • I used the image URL in an Email Client Template, and everything worked fine.

  • When I clicked on the image URL (from the image record), the image displayed properly in the browser.

  • I then moved the configuration (including the image record and the email client template) to the Test environment.

  • ShreyaN50200787_1-1753941292663.png

     

    Dev Instance ShreyaN50200787_0-1753941029862.png

  • Test environment 

    ShreyaN50200787_2-1753941354083.pngShreyaN50200787_3-1753941388957.png

     

     

     

Problem:

  • In the Test environment, the image does not appear in the email template.

  • When I open the image record and click on the image URL, it throws an error or the image is not accessible.

Thanks 

Shreya

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