Images or Icons on question_text

Frank Cheung · ‎04-04-2025

hi,

we have a "business justification" field on our forms which is of type "multi line text".

wondering if we can insert icons/images on the question_text.

is this possible at all?

thanks.

Dr Atul G- LNG · ‎04-04-2025

Hi @Frank Cheung

Ghost text allowed only.

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Robert H · ‎04-04-2025

Hello @Frank Cheung ,

Not any arbitrary image, but ServiceNow supports thousands of Unicode characters, which also include icons and emojis.

You can find several Unicode character lists via Google, for example home.unicode.org (posting external links is not allowed). If you find a graphical character/icon/emoji that you want to use for this field you can simply copy and paste it like regular text:

Regards,

Robert

Ankur Bawiskar · ‎04-04-2025

@Frank Cheung

it won't support images.

For icons you can check response from @Robert H

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader