How to Add VIP visual indicator for “Requested for” on REQ and RITM (similar to Incident Caller VIP)

nameisnani · 2 hours ago

Hi Team,

I have a requirement to visually highlight VIP users on the REQ and RITM

Requirement

On the REQ and Requested Item [sc_req_item] form:

Field: Requested for (requested_for)
If the selected user has VIP = true (in sys_user.vip):
- Show a VIP icon / decoration on the field, and optionally
- Change the field text color (e.g., red) to make it stand out
If the user is not VIP:
- No VIP indicator / normal display

This needs to work both when:

The RITM and REQ is opened (onLoad)
The Requested for field is changed by the user (onChange)

I have created client script for both tables

for REQ it is working fyn - VIP is highlighting

for RITM it is not working

client script for ritm

function onChange(control, oldValue, newValue, isLoading) {
    var callerLabel = $('label.sc_req_item.requested_for');
    var callerField = $('sys_display.sc_req_item.requested_for');
    if (!callerLabel || !callerField)
        return;
   
    if (!newValue) {
        callerLabel.setStyle({backgroundImage: ""});
        callerField.setStyle({color: ""});
        return;
    }
    g_form.getReference('requested_for', vipCallerCallback);
}
 
function vipCallerCallback(caller) {
    var callerLabel = $('label.sc_req_item.requested_for').down('label');
    var callerField = $('sys_display.sc_req_item.requested_for');
    if (!callerLabel || !callerField)
        return;
   
    //check for VIP status
    if (caller.vip == 'true') {
        var bgPosition = "95% 55%";
        if (document.documentElement.getAttribute('data-doctype') == 'true')
            bgPosition = "5% 45%";
           
        callerLabel.setStyle({backgroundImage: "url(images/icons/vip.gif)", backgroundRepeat: "no-repeat", backgroundPosition: bgPosition, paddingLeft: '30px' });
        callerField.setStyle({color: "red"});
    } else {
        callerLabel.setStyle({backgroundImage: ""});
        callerField.setStyle({color: ""});
    }
}