Impact of "glide.email.smtp.active" Property

[Meloper]

If I set the property "glide.email.smtp.active" to false, basically no mails are sent.
Is it possible to check or set which mails this applies to?
E.g. scheduled reports with a deactivated property don't seem to send any more.
Mail is also not in the outbox
But if I click on "send email" in the INC form, the mail appears in the outbox.

so i wonder why one at least ends up in the outbox but the other does not.

does anyone know more?

[Sagar Pagar]

Hi @Meloper,

Once you set the property "glide.email.smtp.active" to false. It will not allow to send any outbound email from ServiceNow.

The outbound email records will be created in Email Logs [sys_email] table. but it will not send from ServiceNow.

Thanks,

Sagar Pagar

[Meloper]

No, I don't think that's true across the board.
If I disable the property and write an additionak comment in inc, normally a mail is sent, but by disabling it I have neither a mail in sys_email nor in the activities, so in fact nothing is done.

[Ankur Bawiskar]

@Meloper 

if you disable it then emails won't go outside the ServiceNow instance. It applies to normal emails, scheduled reports etc.

Now did you check if the email client is behaving the same on other tables also

[Meloper]

could it be that there is another property that prevent creating records in sys_email?