Impersonating as admin user

ketom_op · ‎12-13-2023

Can we prevent users with impersonator role from impersonating as admin users? We want to prevent users impersonating as admins

Dr Atul G- LNG · ‎12-14-2023

Hi @ketom_op

If i remember correctly, ITIL users cant impersonate as Admin.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

ketom_op · ‎12-14-2023

what if the user has impersonator role?

Thanks,

Toms

Dr Atul G- LNG · ‎12-14-2023

Hi @ketom_op

Still no, give a try in PDI.

Create a user n give ITIL and impersonation role.

Try to impersonate to system admin.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

BalaG · ‎12-14-2023

Yes, the role description clearly states the same - see image below

--

Bala G