Remove ITIL licence from a user

[mikethornton]

This is most likely a ridiculously simple question, but I am new to SN administration and am without technical guidance or training at present. Have lodged a query with my account team but looking to community for guidance in the interim.

How to remove the ITIL licence from a user (in each of multiple potential scenarios)?

1. Inactivate user, but leave all group memberships intact - for example if the user account is seasonal and may need to be reactivated - i.e. will role inheritance (and therefore licence consumption) remain in place despite the account status or is an inactive user NOT counted as a licence consumed?
2. Leave the user active - for example if they still need to access Service Portal and / or other non-ITSM applications - but remove them from any group which causes inheritance of the itil role (and therefore consumes a licence)?
3. Does it make sense to remove the itil role from most groups as a general rule, removing the multiple inheritance scenario, and simply either (a) allocate the role directly or (b) add the user to a specific group designed specifically for the inheritance of that role (alone) when on-or-off-boarding? 
   • (The idea here being that itil role (by itself) could be enabled (consumed) but also easily switched on or off for individuals as and when required. Does this work?) 

[Dr Atul G- LNG]

Hi @mikethornton 

1. Inactivate user, but leave all group memberships intact - for example if the user account is seasonal and may need to be reactivated - i.e. will role inheritance (and therefore licence consumption) remain in place despite the account status or is an inactive user NOT counted as a licence consumed?

Atul: It depends that you have any policy on place like user must be login in 60 Days. 

1. Leave the user active - for example if they still need to access Service Portal and / or other non-ITSM applications - but remove them from any group which causes inheritance of the itil role (and therefore consumes a licence)?

Atul: No, it means user dont have ITIL licensee. 

1. Does it make sense to remove the itil role from most groups as a general rule, removing the multiple inheritance scenario, and simply either (a) allocate the role directly  Atul: NOT a best practice or (b) add the user to a specific group designed specifically for the inheritance of that role (alone) when on-or-off-boarding?  Atul: Yes good option
   • (The idea here being that itil role (by itself) could be enabled (consumed) but also easily switched on or off for individuals as and when required. Does this work?) 

In short , if I say from experience, all these need to discuss with Account team.