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Impersonating as admin user

Not applicable

Can we prevent users with impersonator role from impersonating as admin users? We want to prevent users impersonating as admins

5 REPLIES 5

Dr Atul G- LNG
Tera Patron

Hi @Community Alums 

 

If i remember correctly, ITIL users cant impersonate as Admin.

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Not applicable

what if the user has impersonator role?

 

Thanks,

Toms

Hi @Community Alums 

 

Still no, give a try in PDI.

 

Create a user n give ITIL and impersonation role.

Try to impersonate to system admin.

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************

Yes, the role description clearly states the same - see image below

 

role.png

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Bala G