Impersonating Guest Account

[tonyshabani]

Is it possible to modify ServiceNow to impersonate a different user rather than the guest account when triggering inbound actions?

[tony_barratt]

Hi Tony,

My first reaction is this cannot be done.

Relevant wiki article is here:

Inbound Email Actions - ServiceNow Wiki

..

4.1 Impersonating Users to Run Inbound Actions

If the sender of an incoming email matches an existing user, the instance impersonates the matching user to complete any inbound email actions. If the sender does not match an existing user, the instance impersonates the Guest user to complete any inbound email actions. If the impersonated user is locked out, the inbound email action fails.

Note: If inbound email comes from an untrusted domain, the instance impersonates the Guest user unless you explicitly prevent users from untrusted domains from triggering inbound actions.

However I expect you have a particular use case in mind, and want to do something specific.

What is it you would like to do?

There may be a way of adding code to your inbound action to do this.

Best Regards

Tony

[bernyalvarado]

Indeed it's possible. Just create a user (lets say dude) with a valid email account (dude@gmail.com). From that email account you can send out your test email to try out the inbound email action. ServiceNow will detect that the email is coming from dude@gmail.com and will identify that the email address is associated to the account of dude, so the inbound action will take place using the dude user's privileges.

If you have an existing user, you can modify their email to your test email (dude@gmail.com) so that you can test the behavior for that existing user. (important note: just make sure your test email is not associated to more than 1 user at a time ).

I hope this helps.

Thanks,

Berny

[tony_barratt]

Very interesting and creative suggestion 😉

edit:

useful too!

[bernyalvarado]

Thanks Tony!! I hope you're doing great!

Best regards,

Berny