Can I enable barcode scanner for MRV variable?
I am looking to enable barcode scanner to a MRV, can I do that?
Forum Posts
Resolved! Assistance with HTML Variable Display
Hello,I need some help. The screenshot below shows an HTML variable embedded with a Change Request record. Is it possible to remove the manual text at the top and display only the link? This would make it look much cleaner. If there is another type o...
ADO to SAFe integration how to keep the relationship between sprints, epics, and stories?
If my goal currently is just a 1 way sync from ADO to ServiceNow pulling from ADO, how are you able to maintain the relationship between stories, sprints, and epics coming from ADO when importing them into ServiceNow?
Resolved! Add a custom font for Knowledge Articles
I'd like all the Knowledge Articles to be shown with a custom font.I tried to attach a .ttf file and use that as a source with the CSS Include and applying it with a UI Policy but it seems like I did something wrong since it didn't change anything.An...
Resolved! Easy? widget help
Objective:Display an info message on any given catalog item that provides the average number of delivery days expected based on current catalog item AND location (reference variable on item) Action taken:1. Created a variable of type Reference which ...
Global Search Result Shows Generic in Search Result
I am new to service now,I added a new search source from 'interaction' table to the CSM Workspace. Now the results are shown but the card deosn't shows the field values but only text Generic. (See screenshot below)How can I configure the search resul...
Service Portal Menu Widget using 'spDropdownTreeTemplate' is not populating the redirect URL correct
Hi all,I very recently updated one of our Service Portal's menu items called "My Tickets" to include Incidents as well as Requests. Below is the updated script. // maximum number of entries in this Menu var max = 40; var t = data; // shortcut t.ite...
Auto Submit Cart Item from SailPoint Access Request Record Producer (Two-Step Checkout Enabled)
Hi Team,We installed 'SailPoint Identity Security Cloud Service Catalog' plugin and configured its connector. As part of the plugin, we received the “SailPoint Access Request” record producer and the “SailPoint Service Catalog” catalog item.With the ...
Resolved! Customer Support portal Query
Please help me understand : Customer Support Portal default configuration provides the following channels to interact with customers? A. Web B. Social C. Chat D. Email As per my knowledge i feel - (Web, Chat, Phone, emails) and not social, Can s...
Different Preferences configuration for Investment Funding based on condition
There is this investment funding preferences where the Funding frequency, Allow Fund Overallocation, Number of editable past periods, Hide actuals in tree view are set across the platform. But I have a requirement where for certain portfolio entitie...
Resolved! When preview PDF getting "The document is pending security scan and cannot be viewed" error
Hi All, I got this error when trying to preview the PDF file attached to the incident table in the Service Operation workspace. I tried to set the property "com.glide.snap.url" with the value "http://snap/snap", which did not work. I also tried to us...
Is it possible to apply Item is not... condition in To-dos Widget Mapping
Hello Community,I want Item is not... condition in To-dos Widget Mapping. The table is Approver table.Is it possible to apply this condition?
Accessing knowledge article timeout but does not route to SSO instead displays message
I have a knowledge article available for authenticated users. When it times out and I click login it gives me the message on the page "Please log in to access this article". IS there a way I can get it to route to SSO page and login.
Resolved! Restrict user selecting past date and time in catalog.
I have a code block with restricts the user to select past dates, but I'm not able to restrict the past time. For example, my current date and time is 2025-12-11 01:30:00. I want the user to be restricted to pick the time of 2025-12-11 01:25:00, whi...
Resolved! Cannot get into my developer instance
Hello.. I have read articles about the MFA having issues when accessing Developer instances. Is there a way to have my MFA reset so that I may get in? Thank you in advance.