Hi All, I am working Catalog Integration with a 3rd party. My requirement is to send attachment to a Sharepoint URL of the 3rd party the 3rd party job is launched. I created Flow Designer to get the attachment from RITM and converted to base64. But h...
I am going nuts here.Could be I miss some basic stuff. Please try to helpIssue:I want to create multiple records at once. Works using Import XML. I can preset all values the way I want them.What does not work is: creating the number for those records...
Hello, I'm trying to call a script include "GRCAssessmentUtils" (OOTB) from a BR, but I'm receiving this log message: com.glide.script.RhinoEcmaError: "GRCAssessmentUtils" is not defined.sys_script.18cab9d7c3bcb210995c98fdd4013165.script : Line(11) ...
Hi All, I have an integration where a third party will create a RITM in ServiceNow instance and I want to check the request body they have sent. But I am not able to find the inbound API logs which will show me the request body. Need information how ...
Hello, I have a requirement to change a particular URL, and I’ve noticed that some flows, subflows, and flow actions are using it. I want to know how I can find all the flows, subflows, and actions that are using this URL so that I can update them. T...
Hi Team,Once the catalog form is submitted, the Multi-row variable set details are not visible for newly created catalog item in the RITM variable section. For the old catalog items it's working as expected. No scripts are working on displaying the v...
Hi Everyone, I am trying to create Incident for the failed ATF tests and I am using business rule to create them. I am using the below business rule and the incident is getting created but with undefined values in the description field. Please let me...
Hi,I'am using GlideRecord.get() to get single record and I have found this behavior strange happened during writing logic for my handler. If I put the an non-existence sys_id to the GlideRecord.get(), result of that function is an new object is creat...
hi all,can anyone help me out , currently i'm working with the csm/fsm workspace , in the list view , i want to restrict particular the redbox highlighted one to particular group so that only that group should see that one from the list view remainin...
Hello,we are using CSM and we have different case types (e.g., "X", "Y", "Z").We would like to hide the UI action "Propose Solution" ONLY for a specific case type (e.g., "X"). This means that this button should still be visible for the other case typ...
How we can manage the subscription management in production instance ?We need to calculate the usage of roles for subscriptions.I know by adding the groups under the subscribed groups will calculate the usage but what are the further things we need t...
Hello guys, How can I hide a Size field from the related list view based on conditions? For example: 1. If Size = "empty" in related list view, Then we don't see the size column in a related list. 2. If Size = anything, Then we see the Size column ...
Please guide on how fields are set to READ ONLY on Knowledge(kb_knowledge) or KCS Article when state is changed to Published. Thanks Ujjwal
I have a sheet which have four records ( 2 incidents and 2 foreign incidents(custom table)) , now I need to use that sheet and import it to two different tables, how can I do it?
Hi,I need to map a catalog item variable choice (for example, Priority: Low/Moderate/High) to a corresponding field choice on the generated catalog task field (Priority: 4-Low, 3-Medium, 2-High).Can anyone please let me know the best way to achieve t...
