InGenius - Computer Telephony Integration (CTI)
has anyone used it?
Forum Posts
Gen AI Controller output cuts off despite recursive summarization
Hi all, I'm working with the Gen AI Controller on a Xanadu instance, trying to follow the steps of this blog:https://developer.servicenow.com/blog.do?p=/post/generative-ai-controller/Additionally, as I expect the output of the LLM to be large, I have...
Resolved! Database view on user table with active = true condition is not working
Hi, We want to implement a database view for below requirement:Active users in active groups that has a role, preferable not inherited ones.When database view is created for this, it shows inactive users too. Created a database view with on user tabl...
How to Sort Items in "ALL" and "Pinned" Tabs on Change Catalog Vie
When creating a new Change request in our ServiceNow instance, we see four tabs in the catalog view: Pinned, Models, Preapproved, and All.The Models and Preapproved tabs are already sorted in a meaningful order, but the Pinned and All tabs appear uns...
How to return a request to original submitter in approval process
In the approval process, if the manager wants to return the request to the submitter with any modifications, how that can be achieved.
Oubound REST method results in 401 error, but the token is valid. Different behaviour in Instances
I am integrating SN with Sharepoint (what a pain) and have a strange issue. I got the setup working in my sub prod instances (at least somewhat). I added the configuration to PROD now and I get an 401 error, every time I test a method, for example. ...
Servicenow Script Action not executed
Hi Team , I am working in a scoped application . I have to trigger a script that runs in background when a business rule is fired. For this i have created an event and a script action .The event is fired from a before update business rule.The event ...
On-Call Escalation Tab configuration
Hi Community,Where can i change the configuration of below On-call Escalation Card.1. When Incident is assigned to someone in the team other than primary & secondary, it is still showing unacknowledged.2. When Incident is assigned to primary & second...
Resolved! Searching Active Directory on portal form
Good day!Requirement:Our desktop team wants to design a portal form that instead of selecting the customer from the SN user record, if we could build a feature to search our active directory instead? They want to ensure that they are getting consist...
Resolved! Create Relationship & Populate Parent field
I know this is really basic but I can't seem to get my system to work. We are on Vancouver. We create a table extended from Task called 'u_risk_escalation' and I'm trying to create a relationship between 'risk' table and the new table. However, th...
Follow button
Colleagues, I am working on modifying the existing "Follow" button functionality within the header of individual records, such as Incidents and SCTasks. Currently, this button triggers notifications (via the bell icon) upon updates to the followed re...
Data Too Long Error in sys_history_line0003 for user_id Column
Hi ServiceNow Community,On my change records, I have a related list that can add features and I'm encountering a database error in our instance when inserting into the sys_history_line0003 table. The error is:"General Data Exception detected by datab...
How do I get the “fix_script_start_chat_field_decor ator_IT.xml”?
Dear Expert I would like to get the following repair script.How do I get “fix_script_start_chat_field_decor ator_IT.xml”? Note that the version of my environment is Xanadu. Best regards.
Resolved! How does this dynamic annotation work?
Hello, This relates to the change_request form. On my Paris developer instance, I can see there is an annotation that has this text: ${new ChangeRequestDateMessage(current).getDateMsg()} Which is rendered as follows: I was unable to find an...
Resolved! Password Reset with DUO push as the verification
Hello Everyone, Has anyone implemented a Password Reset process with Duo push as the verification method? Can you walk me through how this can be achieved? Thank you! Regards,Diane Miro
