Hi Team, I’m facing an issue while trying to access the sys_script table through the Table API using a custom user and role. I created a custom user named test_user and a custom role named test_role. The role test_role was assigned to test_user, and...
Currently, in the GRC Attestation form:Clicking Take Assessment displays the form.Selecting Yes updates the control status as Compliant.Selecting No updates the status as Non-Compliant in the Control table and creates an issue in the Issue table.I ne...
I want to edit existing user experience dashboard, but I am to see edit or configure option
Hi all, Have a requirement related to Interactive filters and reports: Requirement: Need an interactive filter which shows list of users based on the group selected and if the user has any Incident assigned, show the results in reports. Solution I t...
Hello ServiceNow community members! I have a request from our users to change the way that the service portal header collapses. Here you can see the "full width" header. Here is the reduced width header (resize the page width by dragging it to a sma...
I have two fields "Select the group" and "Select the branch" . I have a table Sys_choice where I have Element Group and another Element Branch in the Element Branch table I have a field "dependent value" where I have set the Group name and as an exam...
I have a script include that imports employees from our HR System. The issue is the script now fails when it executes the encryption code. //Encrypted fieldsemployee.u_last_four_ssn.setDisplayValue(this._getLastFour(d.ZY_CT_KEY_FLD));employee.u_la...
Hello All, I want to automatically refresh the incident list in SOW every 5 minutes. How to do it?
I'm modifying the end time on a lot of old tickets. This is a one time deal to fix an issue. The below script works for that but the SLA calculation is not updating. I found the Run SLA Calculation action that is doing it in the normal closing proc...
Hi everyone,I'm working with a catalog item and trying to perform a calculation whenever a user types into a single-line text box variable. Here's what I did: var s = g_form.getControl("variable_name"); s.addEventListener('keyup', functionName); fu...
I am looking to modify the Catalog EVAM to add a button to add the item directly to the cart instead of having to navigate to the form and then add to the cart. Has anyone done this or have any suggestion on modifying the template and adding a button...
Hi, I’m working on a Service Portal page where I’ve added a List Search widget to display records. The requirement is that users should only see records belonging to their own branch. For example, if I’m logged in from the Delhi branch, only Delhi br...
I am trying to transfer employee offer letter in "sn_hr_ef_employee_document".I am using Data Source file Retrieval Method as Attachment.In CSV file there are three columns employeeID,AttachmentName,document type,AttachmentContent(Base64 String) whic...
Would appreciate a second opinion on my findings related to CSM Portal users (customers).Having upgraded to Zurich from Xanadu, and with the enforcement of MFA for all users, we had been expecting an announcement to appear for on the CSM Portal advis...
Hi all - I'm using Yokohama, and am trying to set an SLA to not be attached at all to incidents that are created outside of business hours. I currently have things set up to work on a schedule, but even outside of SLA schedule the SLA in question get...