Impersonation option not there in PDI !!

ZebaT
Giga Contributor

Hi all,,

In my training instance for course I see impersonation option, in my PDI, i don't see, how to fix this or is there different path to navigate to impersonation in Xanandu?

 

Thank you,

Zeba

2 ACCEPTED SOLUTIONS

Mohammed8
Giga Sage

Hi @ZebaT ,

 

You can check follow  below step if your impersonation checkbox is selected or not:

 

Mohammed8_0-1764302721782.png

 

Thanks and Regards,

Mohammed Zakir

View solution in original post

Ankur Bawiskar
Tera Patron
Tera Patron

@ZebaT 

if you have impersonator role then only you can see Impersonate option

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

4 REPLIES 4

Mohammed8
Giga Sage

Hi @ZebaT ,

 

You can check follow  below step if your impersonation checkbox is selected or not:

 

Mohammed8_0-1764302721782.png

 

Thanks and Regards,

Mohammed Zakir

Ankur Bawiskar
Tera Patron
Tera Patron

@ZebaT 

if you have impersonator role then only you can see Impersonate option

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@ZebaT 

Yrs i forgot about this, i assumed you had Admin role to begin, yes ideally first you need to check if you have role or not as correctly pointed by @Ankur Bawiskar . if not then you can check in UI property.

 

Thanks and Regards,

Mohammed Zakir

ZebaT
Giga Contributor

@Ankur Bawiskar , @Mohammed8 

Thank you for your solution,