Get a first look at what's coming. The Developer Passport Australia Release Preview kicks off March 12. Dive in! 

Impersonation option not there in PDI !!

ZebaT
Tera Contributor

Hi all,,

In my training instance for course I see impersonation option, in my PDI, i don't see, how to fix this or is there different path to navigate to impersonation in Xanandu?

 

Thank you,

Zeba

2 ACCEPTED SOLUTIONS

Mohammed8
Tera Sage

Hi @ZebaT ,

 

You can check follow  below step if your impersonation checkbox is selected or not:

 

Mohammed8_0-1764302721782.png

 

Thanks and Regards,

Mohammed Zakir

View solution in original post

Ankur Bawiskar
Tera Patron

@ZebaT 

if you have impersonator role then only you can see Impersonate option

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

4 REPLIES 4

Mohammed8
Tera Sage

Hi @ZebaT ,

 

You can check follow  below step if your impersonation checkbox is selected or not:

 

Mohammed8_0-1764302721782.png

 

Thanks and Regards,

Mohammed Zakir

Ankur Bawiskar
Tera Patron

@ZebaT 

if you have impersonator role then only you can see Impersonate option

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

@ZebaT 

Yrs i forgot about this, i assumed you had Admin role to begin, yes ideally first you need to check if you have role or not as correctly pointed by @Ankur Bawiskar . if not then you can check in UI property.

 

Thanks and Regards,

Mohammed Zakir

ZebaT
Tera Contributor

@Ankur Bawiskar , @Mohammed8 

Thank you for your solution,