Implement AI chatbot for a ServiceNow Instance

[Dinesh90]

Hi ServiceNow community,

I have a requirement to implement an AI chatbot for a ServiceNow Instance to add it to a Service Portal.

[] Use case - create incident with the entered details and provide the link of the created incident to the end user.
[] Password reset, ask user ID and then send password reset link to the end user

Please help how to implement and step wise solution. 

[Dinesh90]

@Ankur Bawiskar , @Chaitanya ILCR , @Kamil TEŘL @Maik Skoddow , @Aniket Chavan 
please help leaders 😊

[Dr Atul G- LNG]

Hi @Dinesh90 

Did you explore the Virtual Agent (VA) topics? These are already available out of the box (OOTB). Also, if you’re trying to build these in a Personal Developer Instance (PDI), please note that AI features are not available in PDIs, so you won’t be able to build AI-driven topics there.

[Dinesh90]

Thanks for your reply @Dr Atul G- LNG 
but can you please help me with any step wise solution to implement my requirement ?
ServiceNow product doc will be having much more info and it will take time to connect the dots.
It will be helpful if we can have a step wise solution or a common solution to implement AI chatbot for our ServiceNow instance.

[Dr Atul G- LNG]

Hi @Dinesh90 

Virtual Agent is an AI chatbot that comes out of the box (OOTB) with predefined topics.
To explore or modify them:

1. Navigate to Designer under Virtual Agent in the application.

2. There, you'll see the available topics.

🔔 Make sure the topic you want to test is published.

To test it:

1. Go to the Employee Service Center (ESC) portal.

2. Open the chat interface.

3. Try out the different available options.

Topics:

https://www.servicenow.com/docs/bundle/washingtondc-servicenow-platform/page/administer/virtual-agen...