Hi @Dinesh90
Did you explore the Virtual Agent (VA) topics? These are already available out of the box (OOTB). Also, if you’re trying to build these in a Personal Developer Instance (PDI), please note that AI features are not available in PDIs, so you won’t be able to build AI-driven topics there.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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