Implement User Criteria functionality by Service catalog
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08-29-2023 05:27 AM
Hello Everyone,
I have a use case of creating service catalog which basically can add/update User criteria of knowledge base in backend, Which has following variables:
Choose Knowledge base:
Select User Criteria :
Add Can Read User:
Remove Can Read User:
Add Can Contribute User:
Remove Can Contribute User:
Now the Problem is records get stored in "kb_uc_can_read_mtom" table which has reference to "user criteria" table. and "user criteria" table use "sys_user" table reference.
Now can anyone provide me way to achieve that.
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08-29-2023 05:53 AM
So what's your query?
once user submits catalog item you can add/update the user criteria in that table for that KB
what script did you start and where are you stuck?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader