While switching from one primary task to another the Work notes and comments sequence got shuffled.

[Siddhesh Wani1]

During the switching of the primary task, there has been a reordering of the sequence between the work notes and additional comments within the activity stream. Our process involves coping both the work notes and additional comments from the 'sys_journal_field' table and transferring them to the newly generated primary task or ticket. However, this transfer has led to an incorrect arrangement of the activity stream content in the new task.

Our objective is to maintain the integrity of the entire activity stream, preserving its original order from the previous task.

Here targetObject = new primary task 
          primaryObject = previous primary task

this function is only for copy the  additional comments for work note there is different function available with same logic.

_copyComment: function(targetObject, primaryObject) {

        var primaryObjSysid = primaryObject.sys_id.toString();

        var storeAllResult = "";

        var grJournalFieldac = new GlideRecord('sys_journal_field');

        grJournalFieldac.addEncodedQuery('element=comments^element_id=' + primaryObjSysid);

        grJournalFieldac.orderBy('sys_created_on');

        grJournalFieldac.query();

        while (grJournalFieldac.next()) {

 storeAllResult += "Additional comments transferred from " + primaryObject.number.toString() + "\n"; 

 storeAllResult += grJournalFieldac.value.toString();

targetObject.comments = storeAllResult;

storeAllResult = '';     //making the variable null so for next loop it must be empty

        }

    },

calling this function in another function where we updating the new primary ticket.