"Let's implement ServiceNow advance work assignment for our business needs."
So, advance work assignment helps you to assign the work items to available agents based on their availability, skills and capabilities.
We require 5 different functions to configure the advance work assignment.
1. Service Channels 2. Queues 3. Assignment rule
4. Presence State 5. Reject reason.
Please find the implementation guide which I have created for better understanding.
