In Agent Chat - as an Agent can I send a direct chat link to a customer/employee

juisel
Tera Contributor

‎12-11-2023 05:10 PM

We have a request from our BU, to have the ability to send a direct Chat link to an employee so that they may connect to a specific Agent. 

 

For example, an Agent can attach a direct chat link to their Email Signature - that attempts to connect with that Agent if available, and if not available it will route the Chat to the main queue. 

 

 

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Eswar Chappa
Mega Sage
Mega Sage

‎12-13-2023 07:36 AM

Hi @juisel 

 

Please find the below community article on Agent chat,This may helps finding solution for your query.

https://www.servicenow.com/community/agent-chat-routing-and-sidebar/agent-chat-quick-start-guide/ta-...

Thanks & Regards,

Eswar Chappa

Mark my answer correct and Helpful if this helps you 😀

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