In change Form - Based on the Service selected , Assigned group has to be poppulate

[nameisnani]

Hi Team , 

we have requirement that , In change request ,  Based on the Service selected , that Service Support group has to be populate in the Assignment group .

See in the Below screenshot , Service is Firewall NonProd and the Support Group is TCS-Network-SUP >> And the Same support group has to be populate in the assignment group .

How to fulfill this requirment , can any one please provide script for this , Please provide screenshot for better understanding .

Please provide test cases screenshot 

[Kamal17]

@nameisnani 

There are couple of ways in which this can be done. It includes,

1. Assignment rule

2. Onchange client script

3. Business Rule

Better to go with assignment rule as it is easy to configure for your requirement.

Refer to the below sample screenshots of a default assignment rule available in ServiceNow.

If needed, you can also write scripts to set the group value.

PS: Hit "Correct", "Helpful" or "Like" depending on the impact of the response.

Regards,

Kamal S

[nameisnani]

@Kamal17 

@Mark Manders 

Please provide complete configuration steps , and screenshot 

[Kamal17]

@nameisnani 

Mark has already given the answer, but just for clarity I'm adding the screenshots of the scripts below.

Option 1: 

Option 2: (this is based on some of the OOTB assignment rule scripts available in the system)

Hope this helps.

PS: Hit "Correct", "Helpful" or "Like" depending on the impact of the response.

Regards,

Kamal S

[nameisnani]

@Mark Manders @Eshwar Reddy 

I have done the same , but not working 

Please check my screenshot is there any mistake ?

[Mark Manders]

Literally just this (I already told you three times now in all the questions you raised on the same thing):

Any conditions can be applied in the 'applies to'