Developer

Email notifications issue while profiles are inactive in serviceNow

Hi All, We need your help. We have observed an issue in our ServiceNow instance. We configured an email notification to trigger when an SCTASK is closed as Completed. However, the same email address was also created in ServiceNow as a contact. Whi...

Question

Servicenow validates inactive users while sending an email

Hello ServiceNow enthusiasts,It is known that ServiceNow restricts emails sent to inactive users. How exactly does this happen in ServiceNow? Similarly, what happens if I pass a hard-coded email ID that doesn't exist in ServiceNow as parm 1 while tri...

Question

How do I set the Dropdown component as mandatory in the UI Builder?

I’m having trouble making a drop-down field (component) mandatory. This UI Builder is a modal that will open in the Service Operations Workspace (SOW); I’ve already managed to populate the other fields, but the problem is how to make it mandatory – t...

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Resolved! MRVS mysteriously set to Required

I have an MRVS that needs to be on screen but not required. I have set a script that auto-populates the first row when a different question triggers that need. However, there is NO call to make the mrvs required. There are no policies making it req...

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Has anyone encountered this error: Flow execution not found

We have requests that are running longer an a year and we are receiving this error when trying to look at the flow that should be running for the request. Has anyone else encountered this and if so, what did you do to resolve the issue?

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Failing to establish ServiceNow integration with Microsoft Dynamics 365 CRM

Hello, I'm trying to establish a connection between ServiceNow and Microsoft dynamics 365 CRM. We are using spokes in this case. Client id and secret we got from dynamics team and with all the Application registry followed by oauth profile & scope as...

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workspace Issue page not found

I created a new Workspace Experience and added a page containing a Record List component.During page configuration, I defined two page parameters:Required Parameter: Table NameOptional Parameter: Encoded Query / FilterThe Record List component is co...

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SN Nerds guide to Creating Custom Fulfilment Step Types with inputs for Catalog Builder

Catalog Builder comes with three fulfilment step types that can be used to create your own fulfilment process in a low-code workspace. Fulfilment steps covering basic use cases It is possible to create new fulfilment step types to exten...

Article

how to hide OOB related lists from Source to Pay Workspace

Hi,Is there any way to hide this specific OOB related lists without using UI Builder (About, Related Work. Stakeholders) from sn_fin_supplier record in Source to Pay Workspace?I just want to have Details Tab

Question

Dynamic filter one of my group members

Hi,Im trying to create a dynamic filter that will return all users from my groups but i had no luch. What am I doing wrong? var OneOfMyGroupMembers = Class.create(); OneOfMyGroupMembers.prototype = { initialize: function() {}, getMyGroupMem...

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Service Operations Workspace Template Tab Default

Good morning, I working in the SOW and on the interaction record the template tab defaults to all. But on the incident record the default is My Templates. How to I change it on the incident so that the template selection defaults to All like on the...

Question

Reference Field to sys_user_role Not Visible to Custom Scoped App Users While Equivalent Glide List

Hello Community,I'm looking for guidance on an issue encountered after replacing a Glide List field with a Reference field.I had a field:end_user_roles configured as: Type: Glide List Reference: sys_user_roleUsers were able to see and use this field ...

Question

Stocktiker requirements

Hi all, We are integrating stocktiker on service portal. Hence can anyone suggest what should be functional and technical requirements

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Resolved! Issue with my PDI

Hello ServiceNow Community, My PDI is inactive all of a sudden. Its showing offline status from past few days. I've attached the screenshot for the same. I've backed up and committed the Custom Application hands-on project on which I was working on G...

Question

Resolved! ServiceNow List Field Values Truncated in Platform List View

Hello , In ServiceNow Platform List View, I have a multi-select List field. The field displays all selected values when I hover over it, but in the list itself the values are truncated. Is there a way to increase the column width or configure the lis...

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