Developer

Resolved! What is the difference between getMessage() and getMessages() in ServiceNow?

I am confused between getMessage() and getMessages() in ServiceNow.Both are used to fetch localized messages from the System Message table, but I want to understand the exact difference and when to use each one.Can someone briefly explain this with a...

Question

Issues with getMessage in Service Portal Client Script

Hi everyone, I’m currently facing two challenges with the getMessage function while using it in an on-submit client script for a catalog item in Service Portal. I’d appreciate your guidance on these issues. Issue 1: Asynchronous Behavior of getMess...

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Leveraging Zurich's Component Builder for EVAM View Templates

Entity View Action Mapper (EVAM) is a powerhouse for showing dynamic data in ServiceNow's Next Experience. While the out-of-the-box (OOB) components like now-card-evam-record are useful, you'll inevitably face a scenario where you need a unique look ...

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Now Experience UI Framework

Upload tests and test sets from excel into test management 2.0

Hello,We're using Test Management 2.0 but already created all of our tests and associated steps into excel. Is there any way to upload these directly into ServiceNow from an excel template? Thanks.

Question

ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You

ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You We're updating parts of the Community to reflect the introduction of ServiceNow Otto, our new AI experience for work. As these updates roll out, you may have ...

blog

Database Performance: Improving Slow OR and JOIN Queries

< Previous Article Next Article >Best Practice for Building Efficient Queries Outbound Integrations Using SOAP / REST: Performance Best Practices Introduction This guide is written by the ServiceNow Technical Support Performance team (All Articles)....

Article
Developer

Flow Designer Error

Error occured while inserting record: Operation against file 'sc_task' was aborted by Business Rule 'Abort changes on group^a81036a30f320fd08d6bc1e800d1b268'. Business Rule Stack:Abort changes on group

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Set up interactive filter on UI builder (for data visualization reports and List records)

This is a common ask to set up a interactive filters on reports and dashboards, we are aware how to configure them in the native view. How do we do it on UI builder??? below steps explains to do it on the UI Builder. Few points to note here: 1)Exis...

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Developer

Do All Developers Need to Be Tech Leads Now?

Key takeaways • AI agents can now write code faster than most teams can review it, which makes review the actual bottleneck in agent-assisted development. • Treating that as a tech-lead problem, scoping the task and reviewing the plan before any cod...

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AI
Opinion

ServiceNow PDI Reclamation Rules: Avoid Losing Access

Your ServiceNow Personal Developer Instance can be reclaimed if it is old enough and you have not logged in directly within the required time. Since July 11, 2026, ServiceNow has begun applying its updated PDI reclamation policy to inactive instances...

Article

Save the date: now[dev] is coming to San Jose!

Save the date: now[dev] is coming to San Jose Mark your calendars: November 4–5, 2026, at the San Jose Convention Center. This is now[dev], and it's a practitioner-focused event designed around real builds: two days working side by side wit...

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How to restrict the count values and restricted message in Data table widget

In the CSM Portal, users are seeing an unexpected "Restricted" message along with an incorrect row count — for example, a user with access to 3 records sees 1 record on the first page and 2 on the second, instead of all 3 on one page. Is there any OO...

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How to display a loading spinner on a Catalog Item and a Form and then clear the spinner once an outbound REST call returns

I have a Record Producer which makes several outbound REST calls to pull in data from a 3rd party app. I also have a form that is accessible to the users of the application which make the same REST calls to pull in data. On two of the calls I wo...

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Scoped App Development
Scripting and Coding
User Interface (UI)

Variables on Requested Item (RITM) are partially hidden by left navigation panel in SOW Workspace

Hi Experts, I'm experiencing a UI issue in Service Operations Workspace (SOW) when viewing a Requested Item (RITM).As shown in the screenshot, the Variables section is partially hidden behind the left-side navigation panel, making it difficult to vie...

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Enhancing Task Management with the Reminder Feature in ServiceNow

Enhancing Task Management with the Reminder Feature in ServiceNow Introduction Managing multiple tasks effectively in ServiceNow can be challenging, especially when handling long-running changes, incidents, or other task-related activities. To prev...

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