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In Pre chat survey when i am adding only choice as IT service desk , it gives confirmation popup

rmishra4395
Tera Contributor

‎09-29-2024 12:26 PM - edited ‎09-29-2024 12:26 PM

 

In Pre chat survey when i am adding only choice as IT service desk , it gives confirmation popup as below

We have IT Service Desk as Show Choice Question, is this correct?

 

I don't want this confirmation popup instead it should show only choice in virtual agent

 

 

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rmishra4395
Tera Contributor

‎10-01-2024 05:36 AM

can anyone help me here?

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