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in survey How to make question 3 should be visible if any of question 1 and question 2 is No.

prafful garg
Tera Contributor
I am building a ServiceNow survey with three Yes/No type questions. I need to configure conditional visibility (dependencies) based on the following logic:
  • If Question 1 is No → Question 3 should become visible.
  • If Question 1 is Yes → Question 2 should become visible.
  • If Question 2 is No → Question 3 should become visible.
Essentially, Question 3 needs to appear if either Question 1 is "No" OR Question 2 is "No". Since out-of-the-box ServiceNow survey dependencies only allow a question to look at a single parent question, how can I configure Question 3 to be conditionally dependent on both Question 1 and Question 2?
 

 
 
5 REPLIES 5

Ankur Bawiskar
Tera Patron

@prafful garg 

that's correct OOTB it supports only 1 dependency

Approach

-> create 2 separate questions for Question 3 each with it's own dependency

Something like this

AnkurBawiskar_0-1790597916655.png

 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

but how to depend question3 on 1 and 2 
is it possible?

@prafful garg 

I already suggested you will have to split Question 3 into 2 separate questions

see the diagram I shared

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

 

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Tejas Adhalrao
Kilo Sage

Hi @prafful garg  ,

 Open  > Servey Designer 

TejasAdhalrao_0-1790598221618.png

2) click on questions gear box

TejasAdhalrao_1-1790598263409.png

 

3) select dependecy 

 

TejasAdhalrao_3-1790598311062.png

4) select your question and conditonal choices 

TejasAdhalrao_4-1790598365328.png

 

If this helps, please mark it as Helpful and accept the solution.
Regards,
Tejas