In the Message HTML field, the source code icon to open the HTML source code is missing

David Dietrich1
Tera Expert

‎07-09-2025 08:59 AM

I want to edit the HTML source code of an email notification [sysevent_email_action]. ServiceNow Docs say: "In the Message HTML field, click the source code icon (Source code icon) to open the HTML source code editor." ("Edit HTML content in an email notification"); however, the source code icon does not exist as of the Yokohama release. I know the source code icon was there in the past, and we recently upgraded to Yokohama; however, I can't remember for sure if the source code icon was present immediately before the upgrade or not. Has anybody else seen this behavior?

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Chaitanya ILCR
Mega Patron

‎07-09-2025 09:07 AM

Hi @David Dietrich1 ,

check the properties

glide.ui.html.editor.toolbar

add code to the value

ChaitanyaILCR_1-1752077260459.png

 

ChaitanyaILCR_0-1752077221748.png

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya