forwarding emails from CS**bleep**Support

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SunilYadavE
Tera Contributor

‎07-09-2025 08:26 AM

Hello! 

I need help in Fixing the issues with forwarding emails from CS**bleep**Support@myclient.com to myclient.service-now.com.

Please help out to sort out this from basic steps as I am new to this tasks

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Viraj Hudlikar
Tera Sage

‎07-09-2025 09:15 AM

Hello @SunilYadavE 


If got your question properly, have a look on the below link which will be helpful to understand working and concept of Inbound email actions.
https://youtu.be/u2TRXmVs-_4?si=iBiJphvIQzT-MXWn

https://youtu.be/fijlvJaQl9Y?si=hf4Ii97c3IINK8Ez

https://www.servicenow.com/docs/csh?topicname=c_InboundEmailActions.html&version=latest

 

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

 

Thanks & Regards
Viraj Hudlikar.

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Inbound Email Action Script ServiceNow | How to Create Inbound Email Action
Inbound Email Action Script ServiceNow | How to Create Inbound Email Action
youtu.be/fijlvJaQl9Y?si=hf4Ii97c3IINK8Ez
Inbound email actions in ServiceNow is a configuration which tells that how and what your ServiceNow instance will respond, when it receives email from user. The responses are based on the content of the email received. In this video demonstration of inbound email action script along with ...
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Viraj Hudlikar
Tera Sage

‎07-09-2025 09:15 AM

Hello @SunilYadavE 


If got your question properly, have a look on the below link which will be helpful to understand working and concept of Inbound email actions.
https://youtu.be/u2TRXmVs-_4?si=iBiJphvIQzT-MXWn

https://youtu.be/fijlvJaQl9Y?si=hf4Ii97c3IINK8Ez

https://www.servicenow.com/docs/csh?topicname=c_InboundEmailActions.html&version=latest

 

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

 

Thanks & Regards
Viraj Hudlikar.

Inbound Email Action Script ServiceNow | How to Create Inbound Email Action
Inbound Email Action Script ServiceNow | How to Create Inbound Email Action
youtu.be/fijlvJaQl9Y?si=hf4Ii97c3IINK8Ez
Inbound email actions in ServiceNow is a configuration which tells that how and what your ServiceNow instance will respond, when it receives email from user. The responses are based on the content of the email received. In this video demonstration of inbound email action script along with ...