in the Software entitlement table , display name is coming blank , is there any Business rule for it

kiran kumar m1 · ‎01-01-2026

in the Software entitlement table , display name is coming blank , is there any Business rule for it , which concatinates the asset tag + Software model ? can anyone tell me the name of the BR ?

Sandeep Rajput · ‎01-02-2026

@kiran kumar m1 Thanks for sharing the table name. Display name field you are referring to is part of the base table alm_asset and it is calculated using the Business Rule 'Calculate display name'.

Please refer to the following screenshot for details.

Hope this helps.

View solution in original post

Sandeep Rajput · ‎01-02-2026

Yep, already suggested this BR in one of my responses on this thread.

Dr Atul G- LNG · ‎01-02-2026

Just saw your reply @Sandeep Rajput

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Vishnu-K · ‎01-02-2026

Hi @kiran kumar m1 ,

There is a Business Rule named “Calculate display name” on the alm_asset table. This rule automatically generates the display name by combining the asset tag and the model name.

Please mark this as helpful if it helped you.

Ankur Bawiskar · ‎01-02-2026

@kiran kumar m1

alm_license is child table of alm_asset

@Sandeep Rajput already pointed out the BR name in his post, please check that

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader