In Virtual agent,Can we have only one option in Static choice?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-09-2023 09:44 AM
In Virtual agent,can we have only one option in Static choice?

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-09-2023 09:46 AM
Hi there,
Just wondering what the why is of your question. Or how you picture this in a conversation? I mean, if there is only one choice, and the end user does not want to select that, what then? What's the escape or is the conversation than stuck?
Kind regards,
Mark
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-17-2025 03:23 PM
Hi Mark,
I have a similar ask, it's so that the one static option can be an acknowledgement that the user has read the message and confirms their understanding. Unfortunately having one option doesn't work properly...
Thanks
Duvall
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎11-01-2024 11:12 AM
I have that same need