In virtual agent i want to add live agent support and chat should happen

[gautamvarma]

Hi All,

In virtual agent i want to add live agent support topic and when I use it in MS teams it should start conversation with   ServiceNow online user and chat should happen please share me the input

Thanks

[Sid_Takali]

Hi @gautamvarma This might help you 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0958547 

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/administer/virtual-agent/ta...