in work space i need to do some filed as mandatory, i tried with ui policy but not working

[Gillerla Rajesh]

Hi There,

wokspace making field as mandatory, how can we achive.

in work space i am making caller field is not mandatory and confoguration item is mantrory , i tried with ui policy but it noting please any one guide me how can i achive this.

default workspace will following workspace view right ? so in ui policy i mentioned view as wokspace

any corrections means plese let me know.

[Anand Kumar P]

Hi @Gillerla Rajesh ,

Is it certain that the field is present in that workspace view. Check for  any other UI policy with higher order that prevents it from being mandatory.

Mark it as helpful and solution proposed if it serves your purpose.
Thanks,
Anand

[Dr Atul G- LNG · Accepted solution]

Hi @Gillerla Rajesh 

Please check are you using the right view, I can see these are avaialble view 

Also no need to write code, you can use UI Policy action to make it mandatory.

[Gillerla Rajesh]

Hi @Dr Atul G- LNG ,

it's default present in service operation view , previously i given view as work space view now i changed to the service operation work space view, so it's will working now.

Regards

Rajesh.

[Dr Atul G- LNG]

Perfectly fine mate. Happy your issue is resolved. Please accept the answer and close the thread.