In Workflow , I am trying to put an If Condition , but it's not working as per expectation

[sonalpriyanka95]

Hi Team ,

I am trying to imply an workflow where it should runs events when , it met conditions like Lost item is either mifi device, byod device, issued mobile or issued surface device , or all of them or any of these combination basically , so however , In this case I tried both the ways , it's not working , the condition works when only one of these option is selected but when more than 1 option selected workflow doesn't work .

Please Suggest me further how I can achieve it .

[Ankur Bawiskar]

@sonalpriyanka95 

Glad to know that my script worked.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Rafael Batistot]

Hi @sonalpriyanka95 

Based in your screenshots I can’t see the item, it’s like “select item” 

My you try your if condition via script 

Selected true in “advanced” box and do some like this:

answer = checkVar();

function checkVar() {
// Get the variable value as a string (ServiceNow list collector may return a comma-separated string)
var variableValue = current.variables.VariableName; // e.g., "option_1,option_3,option_5"

if (!variableValue) {
return "no";
}

// Split the string into an array
var selectedOptions = variableValue.split(',');

// Initialize flags
var hasOption1 = false;
var hasOption5 = false;

// Loop through each selected option
selectedOptions.forEach(function(option) {
if (option.trim() === "option_1") {
hasOption1 = true;
} else if (option.trim() === "option_5") {
hasOption5 = true;
}
});

// Return "yes" only if both option_1 and option_5 are selected
if (hasOption1 && hasOption5) {
return "yes";
} else {
return "no";
}
}

}