Inactivated question in Vendor Tiering risk assessment but still showing in assessment result

[abed123]

Hi Team,

We have vendor tiering assessment , there are assessments for that. one question is made inactive but it still showing in assessment question(view Response). Could anyone help to understand how inactivated question still showing up.

Thanks in Advance!

[Iraj Shaikh]

Hi @abed123 

In ServiceNow, when you inactivate a question within an assessment, it does not automatically remove or hide the question from the responses that have already been submitted. The question will still appear in the "View Responses" section for any assessments that were completed before the question was made inactive. This is because the historical data is preserved for reporting and auditing purposes.

However, for any new assessments taken after the question has been inactivated, it should not appear as part of the assessment.

If you are seeing the inactivated question in new assessments (those taken after the question was inactivated), you may want to check the following:

1. Cache Issues: Sometimes, the changes may not reflect immediately due to caching. Try clearing the cache or using the "Reload form" option.

2. Assessment Configuration: Ensure that the question is indeed inactivated. Double-check the question's active status in the assessment configuration.

3. User Permissions: Verify that the changes you've made have been saved and that you have the correct permissions to modify the assessment.

4. Assessment Versioning: If the assessment has versioning enabled, ensure that the correct version of the assessment is being used. Inactivated questions in one version may still appear in another if not inactivated there as well.

5. Related Lists: If the question is part of a related list or a template that is used in multiple assessments, ensure that it is inactivated in all the necessary places.

6. Scheduled Jobs: If there are any scheduled jobs or business rules that might be reactivating the question or affecting the assessment display, check those as well.

If you've checked all of the above and the issue persists, you may need to contact your ServiceNow administrator or support for further assistance. They can look into the issue more deeply, possibly checking for any custom scripts or workflows that might be affecting the behavior of the assessment module.

Please mark this response as correct or helpful if it assisted you with your question.