Inactive user should be listed for End user

Man1234
Tera Contributor

‎01-06-2025 01:09 AM

What is the best practise to restrict this BR only to one catalog variable(where inactive users should also listed for end user to select from) without having any other impact?

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6 REPLIES 6

James Schwab
Tera Guru

‎01-06-2025 01:18 AM

Hi,

 

May you please share the Business Rule you are referring to?

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Omkar Mone
Mega Sage

‎01-06-2025 01:23 AM

Hello 

 

Typically, it's not considered best practice to display inactive users, as they cannot engage in tasks, approvals, or any other activities within the system. Could you share the specific use case? Why would you like to show inactive users to end users?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-06-2025 01:52 AM

I 100% agree with @Omkar Mone. Adding inactive users did not make sense, could you please share the business use case?

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Anurag Tripathi
Mega Patron
Mega Patron

‎01-06-2025 01:56 AM

This has been discussed before, check this article

How to get inactive user records in catalog item l... - ServiceNow Community

-Anurag
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