I was wondering if there was a possible way to script a call to an inbound action within the script of another inbound action or if there is a good way to have an inbound action reclassify an email's receive type and run the gambit of the inbound actions with the new reply type.
Here is my scenario:
Implementation partner built a custom table that gets "called" from an inbound action which acts similarly to inbound actions but separate. It governs field mapping when creating a new task of a specific type but is only called when an email receive type is "new". We have a need to essentially reclassify the receive type of an email from Reply to New when it identifies the email a reply to an inactive task so that it can be reprocessed as if it were a new email to create a new ticket.
Is there a good way to do this?
