Inbound Action Condition to call Script Include function

[SNowUser11]

Hi Experts,

I want to add extra condition to check in my inbound action whether the email subject contains INCIDENT or not . There are many places where I need to check this so thought of putting it in script include and calling it in condition but it is not executing SI . SI has prototype. 

Want to execute when email subject does not contains any INCIDENT

[SNowUser11]

Its client callable and the subject of email contains INC so have put email.subject.xx

[Kieran Anson · Accepted solution]

Hi,

Have you validated that the SI is being called?

Also your script is incorrect. you're passing email.subject as the email variable however you're then doing:

var str = email.subject.toString();

This is effectively

var str = email.subject.subject.toString();

change it to var str = email.toString();

[SNowUser11]

Aah! yes makes sense . Working with

var str = email.toString();

Thanks for pointing out the logic

[SNowUser11]

Also the SI returns true OR False and how do I get the 'incnum' (Incident number) in inbound actions calling this SI in inbound actions

[Kieran Anson]

You could add a new function to your script include or write the following in your inbound action: 

regex = new SNC.Regex('/INC\\d{7}/im');
var a = regex.match(email.subject.toString())[0];