Inbound action condition to skip creating incident

[oharel]

Hi all,

This might be a bit basic, but I can't get it to work:

I am trying to tell the inbound action to skip creating an incident if the body of the email contains the word "CLEARED: ".

I am trying something like this:

...

} else if (email.recipients.indexOf('monitoring.network@MyCompany.com') > -1) {
   if(email.body.indexOf("CLEARED: ") > -1) {
   current.setAbortAction(true);
   }
   createIncidentNetwork();
   gs.log('HBS, createNetworkIncident');
}

Using if(!email.body.indexOf("CLEARED: ") > -1) yields: confusing use of !

How do I tell the script to stop running?

How do I fix this if condition?

Thanks,

Harel

[oharel]

Hi Julian,

Thanks; it is definitely CLEARED with upper case, though.

Harel

[dwolf · Accepted solution]

Hi,

I would try adding an email filter instead of using the inbound action.

The Email Filter plugin must be activated to work.

Create a new Filter and add the condition "Body contains cleared: "

Under filter actions you can mark is as ignored or junk (for testing I use junk)

Hope this helped.

Darla

[poyntzj]

Like the idea, but not sure if that would work as the original message is also checking against a specific email address before it checks for the wording.

[dwolf]

The filter can add multiple conditions like:

Recipient is monitoring.network@mycompany.com and other conditions.

This is what I have done to minimize our spam tickets:

[oharel]

Hi Darlene,

This is working, thanks.

I added a filter, as you suggested, to ignore email messages which contain the word CLEARED in the body of the mail.

Harel