Inbound action condition to skip creating incident

oharel · ‎10-12-2015

Hi all,

This might be a bit basic, but I can't get it to work:

I am trying to tell the inbound action to skip creating an incident if the body of the email contains the word "CLEARED: ".

I am trying something like this:

...

} else if (email.recipients.indexOf('monitoring.network@MyCompany.com') > -1) {
   if(email.body.indexOf("CLEARED: ") > -1) {
   current.setAbortAction(true);
   }
   createIncidentNetwork();
   gs.log('HBS, createNetworkIncident');
}

Using if(!email.body.indexOf("CLEARED: ") > -1) yields: confusing use of !

How do I tell the script to stop running?

How do I fix this if condition?

Thanks,

Harel

dwolf · ‎10-13-2015

Hi,

I would try adding an email filter instead of using the inbound action.

The Email Filter plugin must be activated to work.

Create a new Filter and add the condition "Body contains cleared: "

Under filter actions you can mark is as ignored or junk (for testing I use junk)

Hope this helped.

Darla

View solution in original post

guhann · ‎10-12-2015

Hi Harel,

Replace the statement 'current.setAbortAction(true);' with 'event.state="stop_processing";'

Or you can also rewrite the else if code like below,

else if (email.recipients.toString().indexOf('monitoring.network@MyCompany.com') > -1 && email.body.toString().indexOf("CLEARED:") == -1) {

createIncidentNetwork();

gs.log('HBS, createNetworkIncident');

}

Please try and let me know if any questions.

oharel · ‎10-13-2015

Hi Guhan,

Thanks for your answer!

Both options do not work. This is what I am using:

} else if (email.recipients.indexOf('monitoring.network@MyCompany.com') > -1) {

if(email.body_text.toString().indexOf("CLEARED: ") > -1) {

gs.log('HBS, Inbound action - not creating monitoring incident with the word create in it');

event.state="stop_processing";

}

createIncidentNetwork();

gs.log('HBS, createNetworkIncident');

}

What I am seeing in the log is both "HBS, createNetworkIncident" and also "HBS, Inbound action - not creating monitoring incident with the word create in it" so Incidents are still getting created. Seems that it is not stopping after processing...

Any more ideas?

Harel

guhann · ‎10-13-2015

Harel,

Just try the below code in place of your else if

else if (email.recipients.toString().indexOf('monitoring.network@MyCompany.com') > -1 &&email.body.toString().indexOf("CLEARED:") == -1) { //create incident only if mail from monitoring and body doesn't contain word CLEARED

createIncidentNetwork();

gs.log('HBS, createNetworkIncident');

}

poyntzj · ‎10-13-2015

I'd also ensure that the body and the search phrase are both the same casing

email.body.toString().toLowerCase().indexOf('cleared: ')