Inbound action getting processed but not inserting the task record

Neeraj Gupta1
Mega Expert

‎08-05-2015 11:11 PM

Hello SN Enthusiasts,

I am facing an issue, where I had created an inbound action to create a task record ( interaction ) when i was on Eureka. The inbound was working fine but when i went to Fuji, i see my inbound email action is getting processed and also generates a task ( interaction ) number under email logs but it is not inserting any record in the database. It could be some silly stuff which am not able to find. Under what circumstances, a received email is processed with an inbound action, but the target field is empty ?

Not sure, if i am giving the full picture of the issue as i am not posting the code here. Let me know if code on the discussion would help.

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Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

‎08-05-2015 11:41 PM

Hi Neeraj,



You may find the below thread helpful.


https://community.servicenow.com/thread/181564


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Neeraj Gupta1
Mega Expert
In response to Pradeep Sharma

‎08-06-2015 08:30 PM

Hello Pradeep,



I digged little deeper and found that their is spf policy at exchange level which is designating the sender as not permitted. The below log i found it in the header information of the received email. Am not sure, is there any rule at service now front where it doesn't processes the email which is designated as non-permitted.


OOTB email properties ignore email recived with these headers - [ Auto-Submitted:auto-replied,X-ServiceNow-Generated:true,X-FC-MachineGenerated:true,Content-Type:multipart/report; report-type=delivery-status; ]



I can't find any of these under the below logs. So there must be some other rule or spf defined at service now exchange level which is filtering and not processing my inbound action.



Received:from SINPR06CA002.apcprd06.prod.outlook.com (10.242.48.42) by
19 HKNPR06MB371.apcprd06.prod.outlook.com (10.141.35.25) with Microsoft SMTP
20 Server (TLS) id 15.1.225.19; Thu, 6 Aug 2015 03:56:54 +0000
21Received:from AM1FFO11FD031.protection.gbl (2a01:111:f400:7e00::108) by
22 SINPR06CA002.outlook.office365.com (2a01:111:e400:a800::42) with Microsoft
23 SMTP Server (TLS) id 15.1.225.19 via Frontend Transport; Thu, 6 Aug 2015
24 03:56:53 +0000
25Authentication-Results:spf=none (sender IP is 54.79.104.250)
26 smtp.mailfrom=sms.smscentral.com.au; neeraj.edu.au; dkim=none (message not
27 signed) header.d=none;neeraj.edu.au; dmarc=none action=none
28 header.from=sms.smscentral.com.au;
29Received-SPF:None (protection.outlook.com: sms.smscentral.com.au does not
30 designate permitted sender hosts)
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