Hello,
We have an inbound action with type New which is creating a new ticket in the first place.
Now if we delete the ticket and send a REPLY from our email box with subject line starts with "RE:" , it is still clasifying the type as NEW and a new ticket is getting created in the system.
Should not be the case that it should be a Type as Reply?
We have problem in our system that sometimes, it is classifying as a New type and creating a new ticket and also sometimes it is not creating a new ticket saying it as a Type Reply.
Thanks in advance.
Regards,
Dipanjan Saha
