I tried creating a new Inbound Action for a custom task type that we have and the script seems to be giving some errors.
The script is as follows. It is the same as the "Update Incident", "Update Problem", etc. scripts that came with ServiceNow originally:
gs.include('validators');
if (current.getTableName() == "my_custom_task_table_name") {
current.comments = "reply from: " + email.origemail + "\n\n" + email.body_text;
if (gs.hasRole("itil")) {
if (email.body.assign != undefined)
current.assigned_to = email.body.assign;
if (email.body.priority != undefined && isNumeric(email.body.priority))
current.priority = email.body.priority;
}
current.update();
}
Except I am seeing errors in the logs that say:
org.mozilla.javascript.EcmaError: "isNumeric" is not defined.
Caused by error in <refname> at line 1
==> 1: gs.include('validators');
2:
3: if (current.getTableName() == "my_custom_task_table_name") {
4: current.comments = "reply from: " + email.origemail + "\n\n" + email.body_text;
AND
org.mozilla.javascript.EcmaError: "isNumeric" is not defined.
Caused by error in Inbound Email Actions: 'Update Ad Hoc Request' at line 14
11: gs.warn("current.assigned_to = "+current.assigned_to, "Inbound debug") ;
12: }
13:
==> 14: if (email.body.priority != undefined && isNumeric(email.body.priority)) {
15: current.priority = email.body.priority;
16: gs.warn("current.priority = "+current.priority, "Inbound debug") ;
17: }
Where am I going wrong? Why does the same script work just fine for Incident but not for my custom task type?
