Inbound action: Tickets are not creating

[Hari S1]

Hi,

When an email sent to servicenow, email is receiving but tickets are not creating. 

Actually we are getting below error.

Can someone please help.

Thank you

[Harish_K07]

Hi @Hari S1 

Looks like the target table is missing or incorrect/mismatch. 

[Hari S1]

Hello @Harish_K07 ,

I have mentioned correct table name in inbound actions. Not sure why I am getting that error in emails.

Thank you!

[Bhavya11]

Hi @Hari S1 

You will find more details in this post:
https://www.servicenow.com/community/developer-forum/create-si-from-emails-received/m-p/2584100/page... 

https://www.servicenow.com/community/secops-forum/security-incident-inbound-email-action-has-a-confu... 

Please mark helpful & correct answer if it's really worthy for you.

Thanks,

BK

[AndersBGS]

Hi @Hari S1 ,

How is your inbound action look like? According to the error attached, it seems that something is wrong with the table in the inbound action. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders