Inbound action: Tickets are not creating

HarikrishH
Tera Contributor

‎07-25-2024 04:37 AM

Hi,

 

When an email sent to servicenow, email is receiving but tickets are not creating. 

 

Actually we are getting below error.

 

HariS1_0-1721907412467.png

 

 

Can someone please help.

Thank you

0 Helpfuls
  • 1,634 Views
5 REPLIES 5

Harish_K07
Giga Guru

‎07-25-2024 04:58 AM

Hi @HarikrishH 

 

Looks like the target table is missing or incorrect/mismatch. 

0 Helpfuls

HarikrishH
Tera Contributor
In response to Harish_K07

‎07-25-2024 05:29 AM

Hello @Harish_K07 ,

I have mentioned correct table name in inbound actions. Not sure why I am getting that error in emails.

 

 

Thank you!

0 Helpfuls

Bhavya11
Mega Patron

‎07-25-2024 05:04 AM

Hi @HarikrishH 

You will find more details in this post:
https://www.servicenow.com/community/developer-forum/create-si-from-emails-received/m-p/2584100/page... 

https://www.servicenow.com/community/secops-forum/security-incident-inbound-email-action-has-a-confu... 

 

Please mark helpful & correct answer if it's really worthy for you.

 

Thanks,

BK

 

0 Helpfuls

AndersBGS
Tera Patron

‎07-25-2024 05:15 AM

Hi @HarikrishH ,

 

How is your inbound action look like? According to the error attached, it seems that something is wrong with the table in the inbound action. 

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders

0 Helpfuls