Inbound action to fetch Configuration item from email subject line to incident form.

Meenal Gharat · ‎04-16-2019

Hi ,

How can i populate Configuration item from email subject line to incident form (Configuration item field).

Subject line will be in the following format -

Device Name: XXXXXXX (CI Name) , Device IP Address: XXXXXXX , Severity: Critical.

From the above subject line It should Take Device name, on Incident form's CI field.

Any help would be appreciated.

Thanks in advance,

Meenal

Mark Roethof · ‎04-16-2019

Hi there,

I did just a small test on my personal developer instance, with the subject you mentioned. See the results below. Obviously, you have to change it a little bit, I tested for example on a new email and an Insert of an Incident. Though, the principle is the same. The parsing you could also just copy.

(function() {

	// The subject
	var subjectStr = email.subject;
	var ciStr = subjectStr.substring(subjectStr.lastIndexOf("Device Name: ") + 13, subjectStr.lastIndexOf(", Device IP Address: "));	
	
	var grIncident = new GlideRecord('incident');
	grIncident.newRecord();
	grIncident.setValue('short_description', ciStr);
	grIncident.insert();
		
})();

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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Meenal Gharat · ‎04-26-2019

Hi mark,

The requirement is complete

Thanks and regards,