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Inbound Action when reply "Yes" it will automatically close the ticket

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NeilCarloB
Tera Contributor

‎02-06-2025 10:23 PM

Hello,

I have requirement that Inbound Action when reply "Yes" it will automatically close the specific ticket user replied.

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Dr Atul G- LNG
Tera Patron

‎02-07-2025 06:01 AM

Hi @NeilCarloB 

 

AGLearnNGrow_0-1738936857911.png

 

 

Try this way and in code, set the state to closed.

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************

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Dr Atul G- LNG
Tera Patron

‎02-07-2025 06:01 AM

Hi @NeilCarloB 

 

AGLearnNGrow_0-1738936857911.png

 

 

Try this way and in code, set the state to closed.

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************
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