Inbound assignment Rule based on senders email address

[Ed Nunes]

Hi, 

I am looking to create a rule that automatically changes the assignment group based on the senders email, however I am having issues getting it to work. 

What I am looking for as an example is when an email is sent from 'example@domain.com' to automatically assign the incident to 'infrastructure' group instead of the current service desk group.

Any Ideas?

Thanks
Ed

[Ed Nunes]

Yes, there is a create incident inbound action, to always assign to service desk, however this is for any inbound emails. We need it set on specific senders.

[Harsh Vardhan]

then add another inbound for that sender and specify the condition if

if( email.from.indexOf('Email')>0)

{

action will perform

}

[Harsh Vardhan]

Inbound ACtion :

Action set :

Hope it will help you..

[Ed Nunes]

Hi,  See below screenshot, I dont have the condition option, is this something I need to add into the form?

Thanks

Ed

[Ashutosh Munot1 · Accepted solution]

HI,

When we give condition then that Inbound action will run if thew condition matches.

But your case is different. You want to run this action for all mails but you only want to change the assignment group when that mail is coming from particular user.

In this case what can you do is create a new inbound and add your conditon as email.from.indexOf('your email address') > -1

And then in script you can set the group

Thanks,
Ashutosh Munot