Inbound Email Action - Body truncated and moved to Junk!

[CharlesR1]

Hello all,

We have an inbound email action which should log a new incident, however there is a problem. Some of the inbound emails we are receiving are huge (1000+ lines of text) - this exceeds the value set in com.glide.email.max_body_bytes, and so the message is sent to Junk and not processed.

Is there any way to:

1) Allow the body to truncate, BUT log the incident anyway, rather than moving to Junk, or....

2) Add the content of the body as an attachment, rather than as text in the body, or....

3) Increase the size of com.glide.email.max_body_bytes to allow for 1000's of lines of text without compromising performance (I think I know the answer to this one already!)

Thanks for any advice!

Charles

[collfit]

Hi All,

After adding this property "com.glide.email.max_body_bytes" and   set the type as Integer and the value as 31457280 . This property does not exist in our system . so i added it .

Also increased the size of this property "glide.email.inbound.max_total_attachment_size_bytes" from default = 18874368   (18MB) to the value of 31457280.

After doing this when i attach the attachment of 19.9MB it is giving error in my outlook :

This message wasn't delivered to anyone because it's too large. The limit is 25 MB. This message is 27 MB.

gmicustsvc@service-now.com

mta01.iad0.service-now.com gave this error:
SMTPSEND.OverAdvertisedSize; message size exceeds fixed maximum size

This message is larger than the size limit for messages. Please make it smaller and try sending it again.

Diagnostic information for administrators:

Generating server: MX20.dmz.genworth.net

gmicustsvc@service-now.com
mta01.iad0.service-now.com #550 5.3.4 SMTPSEND.OverAdvertisedSize; message size exceeds fixed maximum size ##rfc822;gmicustsvc@service-now.com

Original message headers:

we know it should be less than 25MB . Not sure how can i know what needs to be added ?

Please help me on this .