Inbound Email Action : did not create or update sc_req_item using current

[akyadav]

Hi Team,

I am using below inbound script to generate a request, it is working fine when I am sending an email with my email address but when an external user sends the email inbound action is giving error : 'Inbound Email Action : did not create or update sc_req_item using current'.

How to resolve this issue ?

var item = cart.addItem('sysid'); //catalog item sys_id 
cart.setVariable(item, 'var1', 'sysid'); 
cart.setVariable(item, 'var2', 'test');
cart.setVariable(item, 'var3', '2024-08-15');
var rc = cart.placeOrder();

 Thanks!!!

[Cameron Boote]

Is the guest account locked on your instance?  

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0790244

[akyadav]

Hi @Cameron Boote , it is active and locked out is false.